Privacy Policy

Last updated: June 2026

This privacy policy explains how PIV Installer NI ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, request a quote, or contact us. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

PIV Installer NI provides positive input ventilation (PIV) installation services across Belfast and Northern Ireland. For the purposes of data protection law, we are the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:

• Email: info@pivinstallerni.com
• Phone: 07711 459450
• Location: Belfast, Northern Ireland

What information we collect

We only collect the information we need to respond to your enquiry and provide our services. This includes:

• Details you provide through our quote form or contact us directly: your name, phone number, email address, postcode, property type, number of bedrooms, and the nature of the damp, condensation or mould issue you describe.
• Communications: any information contained in emails, phone calls or messages you send us.

We do not collect or store payment card details through this website.

How we use your information

We use your personal data to:

• Respond to your enquiry and provide a quote or estimate;
• Arrange and carry out a free home survey or installation;
• Contact you about your enquiry, appointment or installation;
• Provide aftercare, servicing and warranty support;
• Keep records for our legitimate business and legal obligations.

Our lawful basis for processing

Under the UK GDPR, we rely on the following lawful bases:

• Consent — when you submit your details through our quote form or contact us, you are asking us to get in touch.
• Legitimate interests — to respond to enquiries and run our business effectively.
• Contract — where we are arranging or providing a service you have requested.
• Legal obligation — where we must keep certain records (for example, for tax or insurance purposes).

How your quote request is handled

When you submit a quote request on our website, your details are delivered to us by email using Web3Forms, a third-party form-handling service. Web3Forms processes the submission solely to forward it to us and does not use your data for its own marketing. You can read their privacy policy at web3forms.com/privacy-policy.

Who we share your data with

We do not sell or rent your personal data to anyone. We only share it where necessary to deliver our services or where legally required, for example with:

• Trusted service providers who help us operate (such as our form/email provider);
• Professional advisers or authorities where we are legally obliged to do so.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out above. Enquiries that do not lead to work are typically held for a limited period and then deleted. Where we carry out an installation, we may retain records for longer to support warranty, insurance and legal obligations.

Cookies and analytics

We use Google Analytics to understand how visitors use our website (for example, which pages are viewed and how many people request a quote), so we can improve it. Google Analytics may set cookies and collect anonymised usage data.

Analytics is off by default. When you first visit, a cookie banner asks for your consent — analytics cookies are only used if you choose "Accept". You can decline, and we will not load analytics cookies. We do not use advertising or marketing cookies. The site also loads web fonts from Google Fonts to display correctly.

You can find out more about how Google uses data at policies.google.com/privacy.

Keeping your data secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data ("right to erasure");
• Restrict or object to how we use your data;
• Request a copy of your data in a portable format;
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, please email us at info@pivinstallerni.com.

Complaints

If you have concerns about how we handle your data, please contact us first so we can put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.